Support
Help with the OnStage apps
Joining an event
Participant apps are invite-only. Open the app, enter the 6-character event code (or scan the QR code) from your invite, then register. If the code isn’t accepted, check it for look-alike characters (0/O, 1/I) and make sure the event is open; your organiser can confirm.
Not seeing your event in the list? Some events only appear with their code. Ask your organiser for it.
Challenges, photos and points
Submissions are reviewed by your organiser, so points can take a little while to appear. If a photo won’t upload, check your connection and that the app has camera or photo access in your phone’s settings.
Questions about scoring or a particular challenge go to your event organiser: they set the rules.
Notifications
If you’re missing announcements, allow notifications for the app in your phone’s settings and keep the app updated.
Organisers and staff (OnStage Organiser)
Logins are created by your organisation’s administrator; there is no public sign-up. Ask them to add you, or to reset your password (Team → the person → Reset password).
Check-in problems: you can always use Find by name on the Check-in tab if a QR code won’t scan.
Your account and data
To delete your account see our Delete Account page. For how we handle your data see the Privacy Policy.
Contact us
Email contact@onstageexperiences.com and tell us the app name, your phone model and operating system, and what happened. We aim to reply within a few business days.