Delete Your Account
How to delete your OnStage account and data
Participants: delete it in the app
Open your event’s app → Profile → Delete Account. This immediately and permanently removes your personal information from the event. It works the same in every OnStage participant app (for example Game On, Epsilon!, PCC Platinum, Maximus Events, OnStage Events and OnStage Play).
Organiser staff
Staff logins for OnStage Organiser are managed by your organisation’s administrator: in the app, Team → the person → Remove, or on the OnStage web dashboard. Removing a login ends access and deletes the staff member’s account details.
If you are the only administrator, or you need us to do it, email the address below from the account’s email address.
Can’t use the app?
If you’ve uninstalled the app or can’t sign in, email contact@onstageexperiences.com with the subject "Account Deletion Request". Include the app name, the event you registered for (or your organisation), and the email or phone number you registered with.
What gets deleted
Your name, email, phone number, any reference such as an employee ID, and any ID documents or photos you submitted are permanently removed and cannot be recovered.
Event activity like challenge submissions and points may be kept in anonymised form (no longer linked to your name or contact details) so team results stay accurate for other participants.
Response time
We process deletion requests within a reasonable time, generally a few business days, and may need to verify your identity first.